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Saudi Railway Company
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Passenger Host

Job Description and Requirements

JOB PURPOSE:

The purpose of this position is to act as the SAR representative On Board train delivering a safe, reliable, world class, customer focused service to all passengers on the train.

KEY ACCOUNTABILITIES:

• To undertake on-board hospitality duties as directed by the Operations Manager or other senior managers within SAR, ensuring that the catering service on-board, is delivered to an exceptional standard within the compliance boundaries of the catering operations standards and specification.

• To ensure that the levels of customer care and service are delivered to the highest possible standards at all times.

• To remain compliant within the SAR food safety policy in all aspects of hygiene.

• Undertake any other customer service duties as direct by the Train Captain or On Board Supervisor.

• To increase revenue sales on the trains by selling all products available on board, at every opportunity, including maximizing promotion and marketing activities

• Undertake direct customer service duties on-board as directed by the On Board Supervisor, Train Captain and Chef

• Undertake full meet & greet duties at all stations and in line with SAR standards

• Offer all customers an exceptional food and beverage service, both in First Class & Standard in line with the company’s specification.

• Work in accordance with the company injury prevention policy and practices ensuring all accidents, incidents and near misses as well as potential risks are promptly reported

• Ensure that all paperwork is completed correctly in line with the company's standard requires, relating to on-board stock control, food hygiene and financial.

• Maximize catering revenue through proactive selling on-board

• All stock control issues including rotation, storage and top up ordering

• All prescribed cleaning duties are undertaken in the course of your shift.

•Offer assistance to all other departments during times of disruption to ensure that customer service and operational excellence is maintained at all times

EXPERIENCE:

• At least 2 years’ experience in a customer service role

Skills:

• Comprehensive standard of education

• Good communication and motivational skills to engage with all levels of staff.

• An energetic and enthusiastic approach to problem solving and teamwork across a broad range of topics.

•Demonstrable experience in driving cultural change in a high potential risk, highly regulated industry

• Good communication skills in English (written and spoken) and desirable in Arabic.